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Ordering
When ordering a garment please ensure you are ordering correct sizes required. A confirmation email will be sent to you confirming your order. The garment will be handmade in our studio and could take up to 14 days to be dispatched, unless it is a piece displayed as a one off garment and is therefore available to send. All garments are subject to availability. Caroline Bruce Designer Dresses has the right to withdraw items from sale as and when required. If you require a garment for a specific date we will try our best to deliver, please email info@carolinebruce.co.uk or phone 07835 983 018. To order from our website you must be 18 years old or over and have a valid credit or debit card or Apple Pay facility. Please be sure to refer to our size chart measurements before ordering a garment, unless specific measurements are added to specific pieces. --------------------Size Chart---------------- ---------bust --------waist--------hip-------- 8 84cm 66cm 94cm 10 89cm 71cm 99cm 12 94cm 76cm 104cm 14 99cm 81cm 109cm 16 104cm 86cm 114cm 18 109cm 91cm 119cm c.j.bruce1@btinternet.com How to find us
https://goo.gl/maps/UhJfNy8fFe82
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Delivery
All deliveries to UK mainland are free and sent by special delivery. If for any reason you are not completely satisfied with your garment and wish to return it, you have 14 days to return it including a reason for returning it. When returning your garment it must reach our premises unsoiled, unstained, with no odours and undamaged, otherwise no refund will be given. The cost of returning your garment will be your responsibility until we receive it, therefore we advise that you insure the parcel for the value of the garment and keep your delivery receipt.Once the return has been approved a refund will be made within 28 days via Pay Pal. Exchanges If you should require an exchange, as each garment is individually made, the replacement may take up to 28 days to be delivered depending on the item. Caring for your garment Each garment is lovingly hand finished and any irregularities should not be regarded as defects. Loss of beads, sequins and studs are a normal occurrence. Please do not spray any alcohol based solutions directly on to any of our garments. We recommend that you delicately dry clean when necessary. Please take care to follow the instructions on the wash care labels, caring for your garment is your responsibility, any damage caused by laundering or dry cleaning is your responsibility. If you have any questions please contact us by phone or email, we will be happy to help. Website We reserve the right to change any content of this website, including terms and conditions at any given time. We hold the copyright to all content of this website and it may not be copied or reproduced without the copyright holders permission. Privacy Policy Please scroll down to the end of the page for the updated privacy policy. |
Please use the contact form below for all enquiries.
Privacy Notice
In accordance with the EU Law governing general data protection regulation (GDPR) of 25 May 2018, I Caroline Bruce, owner of Caroline Bruce Designer Dresses website am updating my privacy policy for this website to explain how your personal information may be collected and how it will be processed and protected. I am the data controller for this website and responsible for for how all data is processed. I do not share any data with third parties (except when needed as detailed below) and will adhere to this Privacy Notice and Data Protection Policy at all times. For all enquiries email info@carolinebruce.co.uk
This website automatically collects cookies for the improvement of your user experience and to maintain website functionality. A cookie is a small text file that is placed on your computer by a website, to allow your browser to remember information about your last session on that website. Your computer only shares information in the cookie with the specific website that provided it, no other website can request the information. Visitors to the website who do not wish to have cookies placed on their computers need to set the preferences on their browsers to refuse cookies before accessing the website, although this may cause the website not to function properly. This is how my website collects information for tracking and customisation of the website.
My website may also use third party analytic services for website analysis and re-targeted advertising for example Google analytics and Facebook Pixel.
I will also collect personal information from you if request a service, product or information, therefore in order to provide you with the best service I may request personal details.
When making a purchase through this website, bank details are handled by Stripe, Apple Pay and Android Pay depending which service you use and I am not able to access this information.
Emails addressed to info@carolinebruce .co.uk come directly to me and are handled only by me.
Enquiries through the contact form and Blog comments are directed via Weebly.com but ultimately handled only by myself.
I will also collect personal information from you if request a service, product or information, therefore in order to provide you with the best service I may request personal details.
When making a purchase through this website, bank details are handled by Stripe, Apple Pay and Android Pay depending which service you use and I am not able to access this information.
Emails addressed to info@carolinebruce .co.uk come directly to me and are handled only by me.
Enquiries through the contact form and Blog comments are directed via Weebly.com but ultimately handled only by myself.
My use of your data is only to respond to your queries and to provide the best services that I can. I will not use your data to send newsletters or advertising via email or in any other way. I will keep emails from clients and potential clients for four years in order to recall previous enquiries or quotes. I am required to keep all invoices for seven years for accounting purposes.
My website is a secure website built using host site Weebly.com and has a SSL certificate and is protected by the security technologies built into their systems. Access to my computer and emails are both password protected, as well as having up to date anti virus security measures. I will adhere to this privacy notice and my data protection policy and use reasonable measures to store your data securely.
You have the right to request any data that is held about you under 'Subject Access Request' section 7 of The Data Protection Act. I will provide you with a copy of this information, correct any mistakes if necessary, delete if requested., as long as I am not required by law to keep the information, ie for accounting purposes.
You have the right to complain if you decide that I have not handled your data correctly to the ICO. My updated Privacy Notice and Data Protection Policy
has been updated on '21 May 2018' using ICO guidelines. If you have any further questions please email me at info@carolinebruce.co.uk
You have the right to request any data that is held about you under 'Subject Access Request' section 7 of The Data Protection Act. I will provide you with a copy of this information, correct any mistakes if necessary, delete if requested., as long as I am not required by law to keep the information, ie for accounting purposes.
You have the right to complain if you decide that I have not handled your data correctly to the ICO. My updated Privacy Notice and Data Protection Policy
has been updated on '21 May 2018' using ICO guidelines. If you have any further questions please email me at info@carolinebruce.co.uk